Innovating Social Care: AI and Digital Transformation

Learn about the diverse challenges faced by Social Care Wales, the role of a service designer, and how Charmaine's final major project aims to leverage AI to improve customer service and information accessibility in the organisation. Join Mark Jackson from the Intensive and Learning Academy at the University of South Wales as he interviews Charmaine Smeakle, a service designer at Social Care Wales and a recent graduate of the Master's in Leading Digital Transformation.In this episode...00:00 Introduction and Guest Welcome00:24 Understanding Social Care Wales02:28 Role of a Service Designer03:13 Charmaine's Master's Project Overview04:06 AI in Social Care: Project Details06:15 Project Implementation and Challenges14:56 Impact and Feedback17:20 Conclusion and Farewell

Om Podcasten

The Change Management Podcast takes a deep dive into thinking clearly during times of change. We explore how leaders can focus on what will ultimately help the organisation to thrive. Season 1 and 2 of the podcast features experts in organisational change and is hosted by Dr Louise Bright, Director of Research and Business Engagement at the University of South Wales Season 3 explores the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield from USW.