The Human Factor in Tech Revenue: Karuna Mallakuntala's Vision for Success
Welcome to The Channel CRO podcast, where this week we're joined by Karuna Mallakuntala, the Chief Revenue Officer of MOURI Tech. In this episode, Karuna shares his transition from programming to leadership, illuminating the crucial role of revenue cycle management and the alignment between marketing, sales, and customer success in driving revenue growth. He discusses MOURI Tech's focus on client retention, revenue forecasting, and understanding customer lifetime value as key drivers for scaling the business. Karuna emphasizes the importance of breaking down silos between departments to ensure a seamless customer experience and the necessity of continuous training for effective revenue generation. Furthermore, he explores the unique aspect of emotional connection in the IT service industry, advocating for a balance between technical expertise and human elements in the customer journey. Join us for an engaging discussion on the intersection of emotion, technology, and business growth.