Backstage With Spotify: How the Audio Giant Uses AI to Tune Business Processes and Employee Skillsets

Spotify is one of the world’s largest audio streaming platforms, with more than 400 million active monthly users worldwide. Behind the scenes, Global Head of Intelligent Automation Sidney Madison Prescott leverages RPA, AI and machine learning to streamline business processes and upskill employees. On today’s episode of The ConversAItion podcast, she discusses citizen developers, how she’s enabling humans and robots to work together seamlessly and what the future holds for intelligent automation at Spotify. You can find Sidney on Twitter @sidneyinthecity.

Om Podcasten

Host Jim Freeze, a high-energy tech enthusiast and CMO at conversational AI company Interactions, is on a quest to understand the impact of AI on business and society. AI materializes in business, academic and government innovations. It finishes our texts, analyzes complex medical data and if you ask, can recite the weather forecast or play your favorite song. Through dialogue and debate with AI executives and academics, Jim’s peeling back the layers on the ways the technology is changing our lives to understand how its impact can be as productive as possible. For more, visit