Unpacking The Technology Behind User-Centric Conversational Design

Susan Hura is a renowned speech technology expert and user experience designer with more than 35 years of experience in the linguistics field. She also happens to be the Director of Conversational Design Services at Interactions. This week, Susan joins us on The ConversAItion to walk us through the evolution of speech technology, from phone trees to virtual assistants, the importance of user testing and why every conversation should be considered a contract. You can find Susan on Twitter @speechusability. 

Om Podcasten

Host Jim Freeze, a high-energy tech enthusiast and CMO at conversational AI company Interactions, is on a quest to understand the impact of AI on business and society. AI materializes in business, academic and government innovations. It finishes our texts, analyzes complex medical data and if you ask, can recite the weather forecast or play your favorite song. Through dialogue and debate with AI executives and academics, Jim’s peeling back the layers on the ways the technology is changing our lives to understand how its impact can be as productive as possible. For more, visit interactions.com/podcast.