104. Differentiating Far Beyond Product, Features, or Price w/ Stacy Sherman

You need to acknowledge that employee experience (i.e. happiness) is a bridge to customer experience.   In this episode, I interview Stacy Sherman, the Head of Customer Experience & Employee Engagement at Schindler Elevator and the Founder at DoingCXRight, about the EX/CX intersection.    Stacy and I chatted about:   - The role of video in EX and CX communication (one of my favorite topics)   - The heart and science approach to interest in CX   - Why Stacy spends nights and weekends on elevating the customer-centric culture    Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play, or Google Podcasts, and find more episodes on our blog.

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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.