193. The Culture of Innovation vs The Work of Innovation w/ Lee Jelenic
How do you operationalize innovation? One way is to build innovation into the company culture by incentivizing ideas. In this episode, I interview Lee Jelenic , Chief Innovation Officer at United Wholesale Mortgage , about living out the six pillars of his company by committing to continual improvement and preserving the human touch. Lee and I talked about:- How positive client experience helps to cut through the noise- Why “client” signifies a longer-term relationship than “customer”- What guiding philosophy led to growth from 2K to 8K team members- How the value of innovation is expressed throughout the company- Where humans and tech should intersect Check out these resources we mentioned:- Lee Jelenic on LinkedIn - UWM.com - FindAMortgageBroker.com - Mat Ishbia on LinkedIn - Mark Fields on LinkedIn - Jim Farley on LinkedIn - Delta Airlines Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts,Spotify , Google Play or Google Podcasts , and find more episodes on our blog.