208. Moments That Matter In Customer Experience w/ Ethan Beute

We go through life with a million different moments that shape who we are, our experiences and how we interact with others.  How do we differentiate between what matters and what doesn’t?  It’s about the confluence of competition, commoditization and digital transformation. I’m Ethan Beute, Chief Evangelist at BombBomb, here to give you three specific tips on customer experience and focusing on the moments that matter.  Listen in to this episode to learn about: Why moments matter to them, not you How the difference between a reactive and proactive approach matters What digital transformation means for the acceleration of commoditization  Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.

Om Podcasten

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.