223. A Case for Loving the Process, Not Just the Result w/ Shane Kidwell

An Executive Vice President of Sales, the owner of an apartment syndication business, the owner of co-working spaces, the CEO at an insurance company, a business and sales production coach, a top 1% mortgage originator, and a firefighter … literally.  Today’s guest has been all of these things and more. And most of them right now - all at the same time. Hear our conversation with Shane Kidwell, Executive Vice President of Sales at Victorian Finance:  Why we need to fall in love with being excellent at our jobsHow to set effective expectations with your clients What the main differences are between assumptions and agreementsWhere Shane’s strengths lie in all of his businessesHow the mortgage business has evolved since its implosion in 2008  More information about Shane Kidwell and today’s topics:LinkedIn Profile: https://www.linkedin.com/in/shanerkidwell/  Company Website: https:// kidwellteam.com/   Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.

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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.