48. 5 CX Tips from My Car Buying Experience w/ Ethan Beute

My wife and I recently had to go out and buy a new car. 

And if there aren't customer experience lessons in that process, I don't know where else they are. 

So, on this episode of The Customer Experience podcast, I shared the 5 things I learned about the customer experience...by being a customer.

Om Podcasten

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.