Balancing Competing Interests with Coldwell Banker CMO David Marine

Coldwell Banker’s Chief Marketing Officer, David Marine joins The Customer Experience Show to dive into how to create an emotional connection with your customers, how he balances customer satisfaction with realtor satisfaction, and much more.

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In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.