Improving Patient Outcomes through CX Transformation with Scott Murray, CXO of Collective Health

Collective Health’s Chief Experience Officer, Scott Murray joins this episode of The Customer Experience Show to discuss his wild path to CX, how he is helping Collective Health when it comes to the customer needs, and more.

Om Podcasten

In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.