Recapping The Unpredictable Year of CX with Ian Faison; CEO of Caspian Studios

Ian Faison, CEO of Caspian Studios joins Phil to recap the first four episodes of The Customer Experience. Ian talks with Phil about the four major trends in the CX industry and how each of our guests handles them.

Om Podcasten

In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.