Tending to the needs of the customer through Customer Service with AmerisouceBergen’s VP of Customer Operations, Devetta James

AmerisourceBergen's VP of Customer Operations, Devetta James joins The Customer Experience Show to discuss the voice of the customer. Every customer is different and every customer has a different need. The job of a CXO is to find those needs and fix them.

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In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.