Anna Poorna, Head of Community at Freshworks - How to build a Customer Success Community
Our host Anika Zubair speaks with Anna Poorna, Head of Community at Freshworks, the customer engagement software company that enables organisations of all sizes to deliver better experiences. A true customer advocate at heart, Anna has 8+ years of experience in Customer Success and Marketing and in her previous roles helped run and scale the Customer Success teams for the EMEA market at Freshworks.Anna has been building up a customer community for years and has held positions like CSM, CS lea...