The Customer Success Channel

Paul Henderson, Founder of Outcome Leaders - How to Focus on Success Driven Outcomes

av The Customer Success Channel | Publicerades 7/23/2018

This week I spoke with Paul Henderson, an author, speaker, consultant and founder of Outcome Leaders on customer success, about his new book that’s coming out. The book is called The Outcome Generation - How a New Generation of Technology Vendors Thrive Through True Customer Success, and it provides advice for companies who want to take their operations to the next level with a customer success mindset in marketing, sales, and customer success by focusing on success outcomes. You can find his book coming out on Amazon, and more info on his site:

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Listen to our podcast to learn all about customer success! Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about CS. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Learn more at