Ep 49 | Shivani Chaturvedi – From Interaction to Impact: Customer Success Needs to Focus on Mapping Customer Phases
The prevailing trend is to focus on retention and growth. exploring the technicalities, and align CS strategies with evolving roles. The best CS teams are however ensuring customer journey structuring, and are learning how to map specific phases. They are noticing the enhanced performance (and advantages) by just getting this part done well.