How Slack Delivers Exceptional Outcomes at Scale w/ Christina Kosmowski (Head of Global CS, Slack)

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Christina Kosmowski, Global Head of Customer Success & Services at Slack to discuss how Slack has effectively scaled it's customer success team throughout it's hyper-growth, why tech-touch is essential for every mature customer success organization and more.

Om Podcasten

Featuring: * Recordings from Pulse events * The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(former Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.