Improving the Customer Experience with Customer Success feat. Nicolle Paradise(Sr. Dir. of CX, ADP)

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Nicolle Paradise (Sr. Director of Client Experience, ADP) to discuss how ADP is being transformed by Customer Success, how to translate customer data into meaningful action and why customer success needs to be an intentional organism to survive.

Om Podcasten

Featuring: * Recordings from Pulse events * The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(former Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.