202: Inclusive Design In Practice

Prioritizing inclusive design helps companies win and retain more customers, break into new markets, and get employees more engaged. But what does inclusive design look like in practice? In this episode, Principal Analyst Gina Bhawalkar discusses best practices for infusing accessibility into research and design practices — a topic she’ll be covering in greater depth today at Forrester’s CX SF event.
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* The Inclusive Design Imperative: Win And Retain More Customers

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Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.