216: Customize Your CX Champions Program

CX Champions programs are growing in popularity, with surprising diversity in execution. Many are an increasingly valuable aspects of CX teams’ efforts and influence across the organization, whether they’re used for training, project management, or recognition. In this episode, we discuss with analyst Angelina Gennis about what are the goals of the program and what can a CX Champions program look like with a range of examples of how different companies have approached it. As well as, how your team can begin to model a CX Champions program and how to evolve it over time.
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* Customize Your CX Champions Program

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Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.