275: The Right Performance Management Matters For EX And CX!
Improving employee performance is a critical goal for execs, yet many still rely on traditional HR-led practices of performance management that are rarely fit for purpose for today’s workforce. While leaders realize they can’t “command and control” their employees into better performance, they seldom change the process central to the problem: the way they manage and reward performance (including customer-centric behaviors). In this episode we're joined by Principal Analyst Betsy Summers to discuss how leaders must create a practice that reflects their organizational values, culture, and KPIs.. Read Betsy's full report here: A Performance Management Evolution Is Critical For Employee And Employer Success