The Results Are In: Findings From the First CX Leader Pulse Study
It's human nature to compare what we do professionally – and even personally – with others and CX leaders are no different. So Walker, along with the Customer Experience Professionals Association (CXPA), launched The CX Leader Pulse as a way to give customer experience professionals a look into what companies are, and are not, doing within their CX programs. The results of the first study are in and host Pat Gibbons welcomes Walker’s own Troy Powell, Vice President of Strategy & Analytics, and Greg Melia, CEO of the CXPA, to discuss what was discovered. Find a transcript of this episode on the show notes page: https://cxleaderpodcast.com/the-results-are-in/ To participate in The CX Leader Pulse, visit https://walkerinfo.com/pulse List to more episodes at https://cxleaderpodcast.com/ Learn more about the Customer Experience Professionals Association at https://cxpaglobal.org/ Learn more about Walker at https://walkerinfo.com/