EP 10 - Robert Shea: Insights on the Importance of Customer Experience from a Senior Executive

In this episode of The CX Tipping Point Podcast, Martha Dorris chats with Robert Shea, National Managing Principal at Grant Thornton, formerly at the Office of Management and Budget. Robert provides his advice and recommendations from his many years as an executive in both government and industry. He provides insights to both political appointees and career public servants on how to effectively work together to achieve a common mission. Robert talks about how as much has changed, ...

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The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.