EP 15 - Ken Corbin: Transforming the Taxpayer Experience

In this episode of The CX Tipping Point Podcast, Martha Dorris talks with Ken Corbin, the Commissioner of the Wage and Investment Division at the Internal Revenue Service (IRS) and the first Chief Taxpayer Experience Officer. Ken’s long history at the IRS gave him a unique perspective on the customers of the IRS and how to improve the experience they have. Over the past two years, the IRS has been instrumental in stabilizing the economy. The pandemic brought a halt to the IRS...

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The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.