EP 20 - Kshemendra Paul: Customer Experience: Unlocking the Power of Data

In this episode of The CX Tipping Point, Martha Dorris spoke with Kshemendra Paul, the Chief Data Officer at the Department of Veterans Affairs. Kshemendra has a long history of driving data sharing across the federal government and levels of government. In his role at the VA, he has been tasked with modernizing and energizing the data and analytics community, building on the VA’s history of innovation and leadership, and elevating the focus on data as the enterprise-wide strategi...

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The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.