EP 6 - Joseph Michelli, Ph.D.: Insights and Advice from a Leading Business and Customer Experience Expert

Joseph Michelli is a world-renowned business expert, specializing in leadership and customer experience, business consultant, speaker and New York Times Best Selling author. During the conversation with Joseph, he shares his experience and expertise in working with leading companies on customer experience and customer service issues. He has published books highlighting well known CX examples including Starbucks, Zappos, and Mercedes Benz. He provided his advice to the Federal government in be...

Om Podcasten

The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.