How CSPs Can Leverage Data-Driven Insights to Increase Profits - Episode 54
Dr. Ray Mota, ACG Research CEO and Principal Analyst, and Ilan Tevet, RAD Marketing and Business Development VP in dialogue about user-centric service assurance tools for CSP customer retention, package upgrades and OpEx savings. ___ What if CSPs could save millions annually on call center and tech support, while raising satisfaction for enterprises and enterprise users? This is now possible by harnessing EAD/NID traffic data for fault isolation and usage insights. According to a 2021 Surv...