17. Adapting to Consumer Demands: Pizza Pilgrims’ Approach to Delivery with Gavin Smith

As the Managing Director at Pizza Pilgrims, Gavin Smith has built an impressive career in operations, working for previous brands such as Wahaca, Browns Restaurants and Mitchells & Butlers.In this episode, Gavin shares his expertise on negotiation tactics, maintaining food quality, and the critical role of customer feedback. We'll also discuss how COVID-19 has accelerated the importance of delivery, the impact of delivery on traditional restaurant operations, and innovative strategies to meet consumer demands. Links MentionedGavin Smith on LinkedInPizza PilgrimsLike the show? We’d be hugely grateful if you could help us spread the word by taking 1 minute to leave us a rating and review on your podcast platform of choice. Full instructions at https://www.thedelivery.world/ratingsandreviews

Om Podcasten

From the impact of technology on delivery logistics to changing consumer demands and preferences, from the rise of dark kitchens to the opportunities from virtual brands, listeners will gain a deep understanding of the forces shaping the sector. Whether you’re a delivery company, technology business, restaurant owner, or investor, tune in to The Delivery Prophets for insights, interviews and analysis. The perfect way to stay ahead of the delivery curve.