Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083
Alison Barrett, Head of Scaled Customer Success at Airtable, shares her journey from consulting at Deloitte to shaping scalable customer success strategies at fast-growing tech companies like Slack and Mixpanel. She and Alex discuss the power of ambassador programs, AI use cases in CS, and the importance of cross-functional collaboration in building impactful customer education ecosystems. Chapters: 00:00 - Intro05:43 - Early career: From Deloitte to startup life06:32 - Mixpanel & the ri...