Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042
I always love talking with people who work within companies that serve the CS community, and this one is no different. Erica was a fantastic guest to have on the show, partly because of the myriad of roles she's played at the company but also because she has done and is doing some pretty cool things in the realm of digital and customer education. In this fascinating conversation we talk about: Her journey into customer education at PendoThe approach to dealing with a new set of circumstance...