Data Analysis and Service Recovery Philosophy with Lane Hart of Contentsquare | Episode 041
Lane Hart of Contentsquare brings to CS a no nonesense approach to ensuring the renewal via strong data analysis combined with a very human approach of customer engagement. He has taken lessons learned from his years in management consulting at IBM forward into a rocketship trajectory in CS at Heap - now Contentsquare. Be sure to grab a pen and paper for this one as we talk about: Scaling the Heap CS team and starting a CS Ops functionThe importance of knowing what Data is available an...