Data-Driven Decision Making in Digital Customer Success with Dan Ennis of Monday.com | Episode 015
Dan Ennis of Monday.com, a seasoned expert in the CS community and Monday.com's own digital ace joins us this week. Dan gives us a guided tour of his career journey, transitioning from roots in customer service call centers to account management, and finally, the realm of CS. His insights offer us a fresh perspective on handling different contact personas within a company and the value of data-driven decision making. As we dig deeper into the conversation, we encounter the realities of Mon...