Driving Customer Outcomes at Scale with CS Legend Greg Daines (a.k.a The Churn Doctor) of ChurnRX | Episode 025
In what is probably the most quotable episode of the podcast yet, Greg Daines drops some INCREDIBLE knowledge on the root causes of churn and how digital customer success programs are pivotal in driving long-term retention. How? By driving consistent Customer Results and addressing the variability inherent in changing customer behaviors. As you will likely know - Greg is an absolute legend in the CS space and speaking with him invigorated and clarified my own thinking about the ...