Driving Hybrid Customer Success Through Orchestrated Onboarding with Donna Weber | Episode 024
In this episode, I was privileged to be able to sit down with Donna Weber, who literally wrote the book on Onboarding (called Onboarding Matters). The book itself is a fantastic resource for leaders and ICs alike and is aimed at driving a consistent language within an org to ensure that everyone is working together towards positive onboarding outcomes. Our conversation doesn't just revolve around onboarding however and delves into all sorts of interesting topics related to digital cs: How di...