Generative AI in Customer Success with Mickey Powell of UpdateAI | Episode 001
Mickey Powell (co-founder of UpdateAI) has been at the forefront of the discussion around the use of generative AI in customer success. He is the author of ChatGPT for Customer Success, an e-book which explains the basics as well as some advanced use cases for AI in CS. Mickey's LinkedIn UpdateAI Resources Mentioned in this Episode: Good Strategy Bad Strategy: The Difference and Why It Matters by Richard RumeltChat GPT for Customer Success by Mickey PowellShoutouts to Digital CS Pioneers: ...