Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019
A lot of us would like to be a 'fly on the wall' as someone tackles installing a new function into an existing org. In this episode, Kailey Killoran of Loopio will give us just that: a glimpse into her journey of building Loopio's scaled customer success program. This episode is jam packed as we get into all sorts of topics including: Kailey's love of learning and how her poli-sci degrees (yes, plural!) have influenced her professionallyThe importance of internal enablement when launching th...