State of the Industry and Promise of AI with Jeff Heckler | Episode 052
Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic. Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm. In this episode, we cover a wide variety of topics, including: 00:00:00 - Welcome To The Digital Customer Experience Podcast00:01:31 - Join The Matik Conference, Earn A $20 Uber Eats Gift Card Giveaway00:02:56 - Introduction00:04:21 - Leaving...