Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038
Today's discussion with Dee Kapila is a fascinating insight into the world of building innovative digital programs within a very well known and broadly used organization, Miro. As Global Head of Scaled Customer Experience, Dee leads both digital and customer education functions. Her talk last year at Pulse on having SLG & PLG work in harmony for the benefit of the customer journey was fascinating on completely on point! Our conversation focused on: How digital CS is putting many function...