Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044
Not only does Delores Cooper of Zendesk have a pretty amazing back story, she's also doing some pretty amazing things with a small and scrappy team at Zendesk. Short form video has become an increasingly popular medium for distribution of content and Zendesk is utilizing this as part of their digital enablement strategy. In this conversation, we talk about: Delores' entry into tech from social work & psychologyTiming of digital motions along the customer journeyDealing with variabl...