Streamlining the Supply Chain: How Riptide is Making Issue Resolution Easier

On this episode of the Digital Supply Chain podcast, I had the pleasure of speaking with Doug Marinaro, the CEO and co-founder of Riptide, a three-way text platform for issue resolution. Doug shared the story of how Riptide came to be and how it's being used today in roadside service, delivery, field service, and home services. He explained how Riptide is different from consumer messaging apps like WhatsApp or Telegram and how it allows businesses to have control over who's in the conversation, where the information about the conversation goes, and the conversation workflow. Doug also discussed Riptide's expansion plans, and how the solution can be used to ensure a positive end-to-end customer experience. He also highlighted the real-time dashboards, analytics and the use of Machine learning models that Riptide offers. As always, I learned loads. I hope you do too.Support the showPodcast supportersI'd like to sincerely thank this podcast's generous supporters: Lorcan Sheehan Krishna Kumar Christophe Kottelat Olivier Brusle Alicia Farag Joël VANDI Luis Olavarria And remember you too can Support the Podcast - it is really easy and hugely important as it will enable me to continue to create more excellent Digital Supply Chain episodes like this one.Podcast Sponsorship Opportunities:If you/your organisation is interested in sponsoring this podcast - I have several options available. Let's talk!FinallyIf you have any comments/suggestions or questions for the podcast - feel free to just send me a direct message on Twitter/LinkedIn. If you liked this show, please don't forget to rate and/or review it. It makes a big difference to help new people discover it. Thanks for listening.

Om Podcasten

The Digital Supply Chain podcast is a show hosted by Tom Raftery, discussing thought leadership, trends, best practices, and the latest innovations in delivering a resilient, sustainable supply chain. The show publishes a new episode every Monday and Friday, and features interviews with luminaries in the world of supply chain and Industry 4.0. All aspects of supply chains, and how to optimise them are discussed - everything from the design, planning, manufacturing, production, delivery, all the way through to product operation and service.