The Art and Science of Customer Support | Interview with Richard Blank, CEO of Costa Rica's Call Center

This week, Ryan chats with Richard Blank, CEO of Costa Rica's Call Center about harnessing the power of human behavior and personality in the digital workspace.Meet Our GuestRichard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers. Richard has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America, making gamification a strong part of CCC culture. He holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. Show LinksFollow us on Twitter: @thedwwpodcast Email us: podcast@digitalworkspace.works Visit us: www.digitalworkspace.works Subscribe to the podcast: click hereYouTube channel: click here ★ Support this podcast on Patreon ★

Om Podcasten

In the Digital Workspace Works podcast; We will cover the ever-strengthened digital workspace. Together and with the help of experts we will unpack this broad term - Digital Workspace. The ecosystem that blends people, process and technology so that work can get done. We will focus on the various moving disjointed pieces which need to work together in harmony to enable the user with seamless and highly effective end user experience.