Todd Rountree: Customer Service Innovations for Leaders

In this episode, Todd shares his unique career journey from sales in the funeral industry to leading a company specializing in cleaning and testing equipment for the electronics industry. They discuss the importance of customer service, continuous technology advancements, and Todd's strategic decisions during COVID-19 that have positioned the company for growth. The episode also covers the recent acquisition of a competitor, the challenges of merging companies, and Todd's advice for aspiring leaders.   Episode Highlights: 04:20 Lessons from the Funeral Industry 05:28 The Importance of Customer Service 07:28 Challenges and Strategies in Leadership 26:14 Acquisition and Future Plans   Todd is the President & CEO of Austin American Technology Corporation since 2016. Austin American Technology is a 38-year-old company specializing in cleaning and testing equipment development and manufacturing. Austin American Technology is headquartered in Burnet, Texas.Todd has co-authored papers and articles in the areas of cleaning and microelectronic assembly processes. Todd has a BS in Business Administration from the College of Central Florida. Todd is a member of IPC, SMTA, and the Central Texas Electronics Association. Previous to joining at Austin American Technology, Todd worked in sales and distribution management.   Connect with Todd: LinkedIn www.linkedin.com/in/todd-rountree, Company LinkedIn: www.linkedin.com/company/austinamericantechnology Company Website: www.aat-corp.com   For more insights: Book a call: https://bit.ly/4cToGDs Follow me on my YouTube Channel: https://bit.ly/47GgMdn  Sign up for my Weekly Newsletter:  https://bit.ly/3T09kVcSee omnystudio.com/listener for privacy information.

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Inspire your team. Elevate your people. Transform your organization from within. The most common problem business leaders face is being able to identify a problem before it ripples into the entire organization. As the Drop in CEO I help businesses get to the root of the issue and use 15+ years of proven executive leadership strategies to fix the problem and make way for a brighter future. Join me, Deborah Coviello, each week as I connect you with CEO’s and industry leaders who are doing the work of transforming their businesses from the inside out. Learn how to be an inspirational leader, take control of your career, and build a strong foundation of purpose. What if the secret ingredient to your company’s success is you? Inspirational leadership starts with acknowledging that people are the most important asset in your company. Learn how to identify strengths within others and elevate them to the next level of success.