Betsmart's Kirsty Caldwell talks compliance, risk-based approach, affordability… and much more! The Gambling Files RTFM 133
Fintan and Jon talk first off, with Jon realising why dating apps just aren't working for him [0:00 - 16:01] and with some kind words about the podcast's benevolent sponsors, BWise Media and Clarion Gaming. Which reminds me, ICE registration is now open! Then the chaps are joined by the excellent Kirsty Caldwell, CEO and founder of Betsmart Consulting. Kirsty discusses the challenges and complexities of compliance in the gambling industry. She shares her insights on the UK regulatory environment, the importance of a risk-based approach, and the need for operators to have a holistic view of customer management. Kirsty also highlights the key issues in the recent white paper, including financial risk checks and greater financial penalties for operators. She emphasizes the need for more constructive conversations and discussions among industry stakeholders to drive progress in safer gambling practices [16:02 - 1:14:51]. Kirsty also reveals a disturbing lack of TV watching habits, preferring something she calls 'books'. Huh.