Dynamic Customer Engagement – An Interview With John Quaglietta and Philip Jenkins

Service and support leaders are investing time and money in improving their customers’ multichannel experience. This podcast explores a recent trend in proactive service: dynamic customer engagement. How can service and support organizations automate service delivery? This podcast examines how to set a DCE strategy and will answer questions regarding the use of customer data, the necessary organizational maturity and possible DCE use cases.

Om Podcasten

Gartner’s Customer Service experts will push the boundaries and challenge the conventional wisdom of customer service in this fast-paced and data-driven podcast focused on all things customer service.