News of the Day: Voice of the Market with Mark Dauigoy and Andrew Schumacher

What are the most common challenges that clients are facing in the wake of COVID-19? What questions are they asking us, and what advice can we give them? The Q2 2020 voice of the market report examines the major trends that customer service leaders across the world are seeing and how they can adjust their strategy to meet them. 

Om Podcasten

Gartner’s Customer Service experts will push the boundaries and challenge the conventional wisdom of customer service in this fast-paced and data-driven podcast focused on all things customer service.