Safely Returning to the Contact Center - An Interview with Deb Alvord & John Quaglietta

In this episode Deb Alvord and John Quagietta, who have nearly four decades of contact center experience, address many of the challenges associated with the return to the contact center, as well as describe what companies should take into account to help ensure a safe return for employees.

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Gartner’s Customer Service experts will push the boundaries and challenge the conventional wisdom of customer service in this fast-paced and data-driven podcast focused on all things customer service.