The Future of Work From Home Strategy with Pete Slease and Sarah Dibble

Six months into a global pandemic, service and support leaders realize that their temporary work from home plans may not be so temporary after all. Hear about mistakes in the initial shift to work from home, how to remedy those mistakes, and some lingering concerns leaders have with work from home.

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Gartner’s Customer Service experts will push the boundaries and challenge the conventional wisdom of customer service in this fast-paced and data-driven podcast focused on all things customer service.