Advice From a Legend of the Industry - Bob O'Connor
If you've got any sort of interest in the hospitality and leisure industry, there's a good chance you'll be aware of Bob O'Connor and his work. After starting his career in retail, he went on to develop an acute sense of what works and what doesn't when creating guest experiences. His most renowned project is Port Lympne Reserve, which he transformed from a business losing £3 million per annum to a hugely profitable resort in less than three years. Simply put, he's a hospitality genius, and...