Natura chief brand officer Andrea Alvares: "We were a social network before social networks existed"
Like many beauty executives, Andrea Alvares, Natura chief brand, innovation, international and sustainability officer, saw her business completely change with the onset of Covid-19. Meetings on Zoom became commonplace and a digital-centric model became priority No. 1. But while the U.S. is close to normalcy, the bulk of Natura's business is in Latin America where the pandemic ravages on. "We're still in a weird space. In Latin America, you've got some countries like Chile that are a bit further down, in terms of the vaccination programs for everyone. The majority of the Latin American countries are still in the initial stages of vaccination," said Alvares on the most recent episode of the Glossy Beauty Podcast. "It was very difficult also to do complete lockdowns because the whole socio-economic landscape isn't a favorable one, in terms of ensuring that you keep people really in isolation. There are some situations where it's just not possible. We've seen a reduction in overall death rate -- it's dropped by half -- but it's still very high, and we can't get used to it." Still, the Natura brand saw net revenue grow by 12.6% in Brazil and 60.4% in Hispanic Latin America for the most recent quarter, announced in May. Alvares largely credits the wins to Natura's holistic approach to beauty and the brand's social selling model. Of the latter, she said. "It has been absolutely critical to the fact that we've been so resilient and that we actually fared well in 2020. We were a social network before social networks existed; they've been dialed up with digital tools [now] that actually amplify the reach of that business model. We actually helped many of our consultants up their capabilities in digital -- so, their skills using digital tools and actually be[ing] able to sell in this environment. We reached 1.3 million virtual consultants in Latin America over the past year, which is incredible -- that's more than double the size we were seeing pre-pandemic."