SoulCycle's Melanie Whelan: We're finding more ways to engage with our customer
When you look at Melanie Whelan's career path, it doesn't exactly point to SoulCycle. Prior to landing at Equinox and SoulCycle, Whelan held positions at Starwood Hotels and Resorts and Virgin USA. For Whelan, the through line of all of these companies was a core focus on hospitality and building meaningful relationships with customers. Now serving as the CEO of SoulCycle, Whelan sees the opportunity to expand the consumer-focused, experiential brand on a global scale. The company's first London studio is set to open later this year, in sync with the brand's expansion into events and new retail products. On this week's episode of The Glossy Beauty Podcast, beauty editor Priya Rao sits down with Whelan to discuss how to scale a boutique experience, how to move from a fitness to a lifestyle brand and why SoulCycle decided to make the move into wholesale with Nordstrom.